RETURNS POLICY FOR PRODUCTS PURCHASED ONLINE

We want our customers to fall in love with every pair of tights purchased from Happily Paws. If you are not 100% happy when you receive your order simply return it in the condition you receive it and we will offer you an exchange or refund no questions asked! See below for further details.

Follow the instructions below to ensure a smooth transaction:

CONDITIONS FOR RETURNS

1.  Products must be returned within 30 days of purchase for domestic and international orders*.

2.  Original tags must remain attached.

3.  Return on full length only

4.      Item(s) must be in original condition, unused, unsoiled and in original packaging

HOW TO RETURN - WITHIN USA

1.  Ensure all tags are intact and items are unworn as per the conditions above

2.  Send the item back to us by Registered Post with a tracking number. Please ensure you hold on to the tracking number to ensure a safe return. Expenses associated with postage shall not be refunded on any return items.

3.  Included the following items in your satchel:

4.  Thee items you wish to return/exchange 

5.  Happilypaws  invoice

Once your package is received by Happilypaws your refund will be processed immediately. If you want an exchange please see our exchange policy here

Refunds will be made to the credit card which was used to purchase your Happilypaws items.

Refunds are given on full priced products only and exclude any shipping charges incurred by the customer on the original order or the return. Please note Happily Paws cannot be held liable for any items lost in transit, so keep the tracking number safe!

REFUNDS:

If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will gladly refund you for the total amount of your order.

Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Happily Paws, however, please allow 30 days from the day you return the product for your account to be credited.

Important Points

  • Refunds are given on full priced products only, this does not include any associated shipping charges from the original purchase or return.
  • Exchanges can only be made if the intended item is available.

ANY QUESTIONS?

If you have any queries regarding the returns and exchanges process, do not hesitate to contact Happily Paws by email info@happilypaws.com

Alternatively, you can call us Monday-Friday, 10.00AM - 5.00PM on 03

 

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