COVID-19 UPDATE: There will be some delays to your HappilyPaws deliveries.
We’ve extended our returns period to 90 days so that you can continue to shop with confidence! Additionally, if your order has not been delivered within 60 days of it being ordered, you will get a full refund.
Stay safe and we hope our content and parcels bring you a nice distraction when you need it most.
When will my order arrive?
Shipping times depend on the demand and the destination country of the products:
United States: 4-9 Days (Local warehouse)
United States: 8-16 Days (Overseas warehouse)
Please allow for a longer shipping time during holiday seasons. You will always be notified prior to ordering on our website when we are experiencing longer than normal shipping times. This may occur near Christmas or other major holidays because local post offices are experiencing higher volume.
How do I track my order?
You can track your order status by inserting your order tracking code in this LINK.
Will I be charged with customs or taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives in its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
I'm not happy with my order. How can I return it?
We operate a flexible, hassle-free policy when it comes to returns and refunds. Please click here to find out how our refund policy works.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 2 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-5 business days of cancellation request. Fastest way to get a refund is to first contact us via email: firstname.lastname@example.org